1. Accepted Payment Methods

We offer a variety of payment options to ensure a convenient shopping experience:

• Credit and Debit Cards: We accept major credit cards including Visa, MasterCard, American Express, and Discover.
• PayPal: For a quick and secure checkout process, you can use PayPal to complete your purchase.
• Digital Wallets: We accept payments through Apple Pay and Google Pay for added convenience on compatible devices.
• Gift Cards: You can use HONGLONG gift cards at checkout. If your gift card balance does not cover the total amount, you may use an additional payment method to complete your purchase.

2. Payment Security

Your security is our priority. We utilize industry-standard encryption and secure payment gateways to protect your personal and financial information during transactions. Our website employs SSL (Secure Socket Layer) technology to ensure that your data is transmitted securely.

• Fraud Prevention: To protect our customers, we conduct routine fraud checks. If we detect any suspicious activity, we may reach out to you for verification before processing your order.

3. Order Processing and Payment Authorization

When you place an order, your payment method will be authorized and charged at the time of purchase. You will receive an order confirmation email once your payment is successfully processed.

• Payment Confirmation: If your payment is authorized, you will receive an email confirming your order details. If there is an issue with the payment, we will notify you as soon as possible.

4. Sales Tax

Sales tax will be applied to your order based on your shipping address and applicable state laws. The total amount, including taxes, will be calculated and displayed at checkout before you complete your purchase.

5. Currency

All transactions on our website are processed in U.S. dollars (USD). If you are using a payment method that involves currency conversion, your financial institution may apply a conversion rate and fees. Please check with your bank for more details.

6. Failed Payments and Payment Issues

If your payment is declined or fails, please ensure that the payment information you entered is accurate. Check for issues such as:

• Expired credit or debit card
• Insufficient funds
• Incorrect billing information

If the issue persists, we recommend contacting your bank or payment provider for further assistance. You can also reach out to our customer service team for support.

7. Billing Information

To ensure smooth processing of your order, please provide accurate billing information that matches the details associated with your payment method. Orders with mismatched billing details may be delayed or canceled for verification purposes.

8. Payment for Pre-Orders

For pre-order items, your payment will be processed at the time of purchase. Estimated delivery dates will be provided at the time of ordering. If there are any delays or changes, we will keep you informed via email.